Return and Refund Policy for Nirog Dham Shree
At Nirog Dham Shree, we are committed to providing high-quality Ayurvedic products to support your health and well-being. If for any reason you are not fully satisfied with your purchase, we offer a return and refund policy subject to the following terms:
1. Eligibility for Returns
- Time Frame: Products can be returned within 7 days of the delivery date.
- Condition: The product must be in its original packaging, unused, unopened, and in the same condition as when it was delivered.
- Non-Returnable Items: Certain products, such as opened consumables (e.g., herbal powders, capsules), personalized or customized items, and products purchased on sale or at a discounted rate, are not eligible for return.
2. Process for Returning Items
To initiate a return, please follow these steps:
- Contact us at +918109602211, nshplcostomercare@gmail.com within 7 days of receiving the product.
- Provide your order details, including the order number and reason for the return.
- Once your return is approved, you will receive instructions on how to ship the product back to us.
3. Return Shipping Costs
- Customer Responsibility: You are responsible for covering the shipping costs for returning the product. Shipping costs are non-refundable.
- Product Condition: We recommend using a trackable shipping method to ensure safe delivery of returned items. Nirog Dham Shree is not responsible for products lost or damaged during return shipping.
4. Refund Policy
Refunds are applicable under the following conditions:
- Refund Process: Once we receive the returned product, we will inspect it to ensure it meets the return criteria. After approval, a refund will be processed within 7-10 business days.
- Refund Method: Refunds will be issued via the original payment method used at the time of purchase.
- Non-Refundable Items: Shipping fees, handling charges, and other non-refundable items such as sale products are not eligible for a refund.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, you must notify us within 48 hours of delivery. Please follow these steps:
- Contact our customer support team at +918109602211, nshplcostomercare@gmail.com and provide details along with photos of the damaged product.
- We will arrange for a replacement or issue a full refund, including return shipping costs for damaged or defective items.
6. Cancellation Policy
- Before Shipment: You may cancel your order before it has been shipped. To cancel, please get in touch with us immediately at +918109602211, nshplcostomercare@gmail.com.
- After Shipment: If your order has already been shipped, you will need to follow the return process outlined above. The shipping cost will be deducted from your refund.
7. Exchanges
We currently do not offer direct exchanges for products. If you would like to exchange a product, you must return the original item for a refund and place a new order for the desired product.
8. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to us at:
Nirog Dham Shree
Contact Information: +91-8109602211
Address: Kh-2 Gopal Bagh Damoh Naka Jabalpur Madhya Pradesh
Website: https://nirogdhamayurveda.com/
We are here to assist you with any issues or inquiries you may have regarding returns or refunds.
